IMPROVING STAFF WELL-BEING AND RESILIENCE BUILDING
We provide a range of clinical and psychological services to support your staff at work by combining an Academic Clinical Training model with our Psychodynamic approach to provide a unique and comprehensive solution, improving staff well being and resilience.
the app+ approach
1. THE APP+ APPROACH
Combining academic, clinical & psychological practices
What is the APP+ Approach
With a combined 50 years of clinical experience drawn from national and international work, our MINDSIDE team has cultivated a rich tapestry of academic, clinical, and psychological expertise. This profound knowledge has been harnessed to create APP+, a service dedicated to supporting staff who work on the front lines, often navigating stressful and demanding environments.
APP+ is an approach, an amalgamation of our extensive experience and deep understanding of the challenges that staff teams face on a daily basis. We recognise the immense pressures and unique needs of frontline workers, and our mission is to provide them with the support they need to thrive.
Our personalised approach incorporates diverse models and innovative strategies that align with the specific priorities of your organisation and the needs of your staff. Through APP+, we offer a tailored solution designed to enhance professional development, improve resilience, and foster a positive and productive work environment.
We welcome the chance to learn more about your needs and build a tailored program for your staff.
Reflective practice practitioners
2. REFLECTIVE PRACTICE FOR STAFF TEAMS
Improving Staff Well-Being and Client Care
A reflective practitioner helps individuals and teams to reflect on their work-related experiences, helping to assist with various issues, including working with challenging clients, identifying best practice, improving staff well-being and enhancing working relationships.
The method involves reflecting on specific work-related issues that benefits both the organization through improved service quality, and individuals' professional practices and emotional well-being.
Continuous learning is crucial for effective psychologically-informed practice. Reflecting on thoughts, feelings, and behaviours helps individuals understand the impact of roles on staff and service users. Reflective practice sessions facilitate learning at individual, team, and organisational levels, creating sustainable change that nurtures well-being and engagement, drawing upon clinically proven psychological practices.
How it Works:
· Initial Meeting: The practitioner meets your staff in person. This crucial first step allows them to get to know each other, see the work environment, and start building trust.
· Regular Sessions: Regular 90-minute reflective practice support sessions follow. The frequency can vary between organizations, with some holding sessions every 2-3 weeks and others once a month.
What will our Reflective Practitioners do?
· Create a safe space for people to share their experiences confidentially
· Guide participants through conflicts, strong feelings, and any topics raised
· Support staff in making sense of their experiences, improving their well-being, and reducing stress
· Encourage listening to others with similar experiences and contributing to shared learnings
· Help staff enhance their working relationships
· Connect people with their accomplishments and challenges
REAL STORY
"As workloads surged and client expectations soared, many staff found themselves drowning in a sea of stress and exhaustion, feeling powerless to meet the high standards that their clients demanded. To combat this mounting pressure, the teams turned to reflective practice sessions. These invaluable gatherings offered a space where they could share their experiences, lessons, and challenges. Through open dialogue and mutual support, they uncovered more efficient ways to collaborate and work. In this newfound space of understanding, they not only improved their service but also rekindled their sense of purpose and camaraderie."
"During a period of prolonged organisational upheaval, the staff faced a whirlwind of stress and anxiety. To navigate these choppy waters, they attended regular reflective practice sessions hosted by an Reflective Practitioner that served as a haven for processing experiences and sharing emotions. These gatherings not only allowed staff to make sense of their changing situation, but also help diminish feelings of isolation and nurtured a burgeoning sense of community and team solidarity. Through these moments of collective reflection, they discovered the strength of shared resilience and the benefits of mutual support."
What Can Reflective Practice Achieve?
· Improved Staff Well-Being
· Enhanced Team Cohesion
· Better Decision-Making and work practices
· Improved Professional Learning and Development
· Increased Job Satisfaction
· Reduced stress, anxiety and burn-out
clinical supervision sessions
3. CLINICAL SUPERVISION FOR STAFF TEAMS
Expert clinical support
Are your teams regularly receiving quality clinical supervision to ensure that mandatory service standards are met and staff are supported in delivering high-quality services? Our specialised team of highly experienced clinical staff, both in-person and remotely, can conduct regular sessions ensuring the maintenance of best practices and the achievement of minimum standards.
What is Clinical Supervision? Clinical supervision is a structured process aimed at aiding both new and experienced staff in skill development and enhancing service quality. Unlike management supervision, which focuses on administrative and operational aspects, clinical supervision is dedicated to professional growth. It enhances clinical practice and improves care quality by providing guidance, support, and opportunities for reflection on clinical cases. Is it effective?
Most governance bodies mandate clinical supervision, recognising its crucial role in the ongoing review and enhancement of clinical practices. Evidence indicates that such supervision significantly reduces staff stress and anxiety, boosts job satisfaction, and fosters a more supportive work environment, ultimately leading to improved client care. Conversely, the absence or poor quality of supervision can have detrimental effects (Rothwell, C., et al., 2019).
How it works
Following a discussion of your needs, we will identify a suitably qualified and experienced clinical supervisor. They will typically meet your team face-to-face, which is an important part of building the framework of a relationship and establishing trust. After this initial meeting, regular sessions can be provided either in person or online at a frequency that works for you.
REAL STORY
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"A rapidly expanding service was grappling with escalating clinical management demands that left staff overwhelmed and struggling. Seeking a solution, they brought in an external consultant to provide clinical supervision. This intervention proved transformative, enabling staff to better manage their workload while receiving valuable guidance and support. As a result, not only did the quality of care improve, but the morale among staff soared, fostering a more positive and productive work environment."
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What Can Staff Expect from Clinical Supervision?
Staff can expect to enhance their skills and gain valuable insights by critically analysing the practical values that inform their everyday actions. This process leads to developmental improvements in their practice. Additionally, by fostering staff well-being, we help build effective team relationships, which in turn aids staff retention.
psychological skills training
4. PSYCHOLOGICAL SKILLS TRAINING
Tailored Trainings on Psychological topics
1. Psychological First Aid
This training equips all staff with the skills and knowledge needed to provide immediate emotional support to colleagues or individuals who have faced a distressing or crisis situation.
This training encompasses a humane, supportive, and practical approach, educating individuals on assisting others effectively in the aftermath a distressing experience. Centered on the principles of safety, comfort, and connection, Psychological First Aid aims to alleviate immediate distress, encourage emotional expression, restore a sense of control, and enhance coping skills.
2. Building a Psychologically-Informed Environment (PIE)
The PIE approach training focuses on creating environments that consider the emotional and psychological needs of individuals using the services. This approach is particularly useful in settings where people have experienced complex trauma or where a safe, stable and calm service environment supports recovery of service users and clients. Please get in touch and we can talk more about how it's worked for other organisations.
3. Stress Management & Burn-Out
Stress management and burnout training focuses on equipping individuals with the skills and strategies to effectively manage stress and prevent burnout in the workplace. Please get in touch for more details and how we can tailor this to your organisation's needs.
Each training course will be tailored to your company needs.
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What Can Staff Expect?
Staff can expect to learn new skills and increase their awareness of new and exciting approaches, all with a psychological orientation.
psychological skills training
5. INDIVIDUAL PSYCHOLOGICAL THERAPY SESSIONS FOR STAFF
We are able to provide individual, one on one sessions for your staff. Please click the link to our Individual Therapy Section.
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What Can Staff Expect?
Confidential, supportive sessions to help them address issues or challenges they are facing.